Privacy Policy

1. Introduction

MexLuxRides ("we," "our," or "us") provides luxury executive ground transportation and airport transfer services. Because we transport corporate executives, high-profile individuals, and discerning groups, we understand that physical safety and digital privacy are completely intertwined. This Privacy Policy details our strict commitment to securing your personal data.

2. Information We Collect

To handle your luxury transfer seamlessly, we collect only necessary personal data:

• Booking Details: Full name, email address, phone number, and physical billing address.
• Itinerary Information: Pickup and drop-off times, locations, flight numbers, special passenger instructions, and preferred beverages/vehicle amenities.
• Payment Details: All digital transactions are securely routed through PCI-compliant credit card vaults. MexLuxRides never stores raw card numbers on its own local drives.
• Device & Analytics: Minimal connection metadata (such as IP addresses and browser types) is analyzed strictly to ensure fast website performance and detect fraud.

3. How We Use Your Data

Your information is used strictly to fulfill your booking and offer an elite travel experience:

• To orchestrate dispatch, update flight arrivals, and verify locations with your chauffeur.
• To send instant booking confirmations, invoice statements, and real-time chauffeur arrival updates via email or SMS.
• To securely process charges and hold safety deposits for your customized tours.
• To answer any custom customer support or pricing requests through our 24/7 reservation desk.

4. Data Sharing & Subprocessors

We do not sell, rent, or lease passenger profiles to third-party advertisers. We disclose data solely to trusted infrastructure subprocessors required to perform our service:

• Assigned Chauffeurs: Drivers receive only your name, phone number, and itinerary details. They do not have access to your payment history or billing address.
• Payment Gateways: Secure credit card processing is managed by industry-leading providers utilizing end-to-end tokenization.
• Cloud Infrastructure: Our secure database, application logic, and booking platform are hosted using state-of-the-art serverless infrastructure via Lovable Cloud.

5. Cookies & Tracking Technologies

Our booking portal utilizes temporary, secure cookies to hold your reservation selections as you navigate pages. These cookies let you build custom quotes or plan Valle de Guadalupe wine tours without losing your progress. You can disable cookies inside your browser settings, though doing so may prevent placing digital reservations.

6. Your Rights & Data Requests

You retain complete control over your private information. Under applicable regulations, you may contact our privacy desk to:

• Request a detailed record of any personal data we hold regarding your trips.
• Request immediate updates or corrections to outdated passenger files.
• Request complete deletion of your customer profile, ride history, and billing records (unless retention is legally required for tax/accounting audits).

To request data changes, please reach out to us at zatarainadrian39@gmail.com.

7. Modern Cloud & Shared Responsibility

Security is a collaborative effort. While MexLuxRides guarantees professional driver vetting, secure local policies, and strict in-vehicle passenger confidentiality, our hosting platform Lovable Cloud ensures secure server containerization, TLS-encrypted connections, and daily database redundancy.

Please note that this document is provided as a factual answer to passenger questions and is maintained directly by MexLuxRides, not as an independent third-party certification.